Article 1 – Scope of Application
The Accommodation Contract and related contracts to be concluded between Hakuba Resort Investments (Alpine Accommodation Hakuba)”HRI” and the Guest shall be based on this Contract under the following terms and conditions of our Contract. Any matter not stipulated in this Contract shall be governed by ordinance and generally established practice.
When HRI has agreed to conclude a Special Contract without conflicting with ordinance and established practice, the said Special Contract shall prevail.
Article 2 – Application for an Accommodation Contract
The Guest who intends to apply to HRI for an Accommodation Contract will be required to provide HRI with the following particulars:
(1) Name(s) of Guest(s) to be registered.
(2) Date(s) scheduled for overnight stay and estimated time of arrival.
(3) Accommodation charge (according, in principle, to the basic accommodation charges described in the attached Schedule I).
(4) Other information considered necessary by HRI.
In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the date described in the preceding Paragraph (2) above, HRI shall handle his/her request as a new application for an Accommodation Contract which has been made at the point in time when the said request has been made.
Article 3 – Conclusion, etc. of the Accommodation Contract
The Accommodation Contract shall be considered to have been concluded at the time when HRI has accepted the application described in the preceding Article, unless HRI has certified that HRI has not accepted the said application.
When the Accommodation Contract has been concluded under the provision of the preceding paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by HRI shall be paid by the date set by HRI, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.
The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to penalty and then to compensation money in this order. If there is any balance left it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
In the case that the Application Money described in Paragraph 2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid, but limited only to the case where HRI has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.
Article 4 – Special Contract Requiring Non-Payment of the Application Money
Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where HRI accept a Special Contract which does not require payment of the Application Money specified in the said Paragraph after the conclusion of the Contract.
When accepting an application for an Accommodation Contract, in the case that HRI fails to request payment of the Application Money specified in the preceding Article, Paragraph 2, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.
Article 5 – Refusal of the Conclusion of the Accommodation Contract
The following are cases where HRI will not accept the conclusion of the Accommodation Contract:
(1) When application for accommodation is not based on this Contract.
(2) When there is no room available due to full occupancy.
(3) When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals.
(4) When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
(a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item 77) stipulated article 2 item 2 (hereinafter referred to as “gang group”.), gang member stipulated by the same law article 2 item 6 (hereinafter referred to as “gang member.”), gang group semi-regular members or gang member related persons and other antisocial forces.
(b) When gang group or gang members are associates of corporations or other bodies to control business activities.
(c) When a corporate body has related persons to gang members.
(5) When the guest seeking accommodation behaves extremely in a mischievous way against other hotel guests.
(6) When the guest seeking accommodation is clearly considered to be a patient with an infectious disease.
(7) When the guest seeking accommodation, a violent requesting act is carried out, or demanded a burden beyond the reasonable purview.
(8) When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying at HRI.
Article 6 – The Guest’s Right to Cancel the Contract
The Guest may request HRI to cancel the Accommodation Contract.
In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when HRI has requested payment of the Application Money by prescribing the date due for such payment under the provision of Article 3, Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of penalty shall be required as specified in the attached Schedule 1, but in the case that HRI has accepted a Special Contract described in Article 4, Paragraph 1 this provision shall be applied only to the case where HRI has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.
|Days Before Check In
|45 or more
|20% (loss of deposit)
|44 or less
|100% (No refund)
In the case that the Guest does not arrive by 9 p.m. on the day of an overnight stay without informing HRI of a delay, the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.
Article 7 – The Right of HRI to Cancel the Contract
The following are cases where HRI may cancel the Accommodation Contract:
(1) When the Guest is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals, or he/she is considered to have behaved in such a manner.
(2) When the Guest is clearly considered to be corresponding to the following (a) to (c).
(a) Gang group, gang group semi-regular members or gang member related persons and other antisocial forces.
(b) When a corporate body or other organization where gang groups or gang members control business activities.
(c) In a corporate body which has persons relevant to gang member in its board member.
(3) When the Guest in accommodation behaves extremely in a mischievous way against other hotel guests.
(4) When the Guest is clearly considered to be a patient with an infectious disease.
(5) When having accommodation, a violent action is carried out, or demanded a burden beyond reasonable purview.
(6) When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our HRI
(7) When the Guest smokes in bed or vandalizes fire protection facilities, or does not comply with the matters prohibited by HRI (limited only to those matters necessary for fire prevention) among the rules of use prescribed by HRI.
In cases where HRI has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet been offered to the Guest shall not be receivable.
Article 8 – Registration of Accommodation
The Guest will be required to register the following particulars with HRI:
(1) Name, age, sex, address and occupation of the Guest.
(2) Nationality, passport number, place entered and date entered, in the case of a foreign guest not residing in Japan
(3) Scheduled date and time of departure.
(4) Other particulars considered necessary by HRI.
In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as traveler’s checks, accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.
Article 9 – Time Allowed for Use of the Guest room
The time allowed for the Guest to use the guest room of HRI shall be from 03:00 p.m. till 10:00 a.m. of the following morning, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except the day of arrival and the day of departure.
Notwithstanding the provision of the preceding Paragraph, there are cases where HRI may accept the use of the guest room in hours other than those specified in the preceding paragraph, in which case an additional charge will be required as specified below.
(1) Up to 3 hours in excess of the prescribed hours ……………. 1/3 of the room charge
(2) Up to 6 hours in excess of the prescribed hours …………….. 1/2 of the room charge
(3) 6 hours or more in excess of the prescribed hours …………. Full amount equal to the room charge
The amount equivalent to the room charge as described in the preceding Paragraph shall be 70% of the basic accommodation charge.)
Article 10 – Compliance of the Rules of Use of HRI facilities
While staying in HRI properties, the Guest will be required to comply with the Rules of Use posted inside HRI as prescribed by HRI.
Article 11 – Business Hours
The business hours of principal facilities in HRI properties shall be as follows. Details of the service hours of other facilities are explained in the pamphlet provided, displays at major points inside HRI properties, and the service directory provided in each guest room.
(1) Service Hours of Front Desk, Cashier, etc.:
(a) Curfew ………………..N/A
(b) Front Desk ……………….. 08:00 – 10:00 / 15:00 – 19:00
(2) Drinking and Eating (Facilities) Service Hours:
(a) Breakfast ………………..N/A
(b) Lunch ………………..N/A
(c) Dinner ………………..N/A
The service hours described in the preceding Paragraph may be changed temporarily for unavoidable reasons, in which case the Guest will be notified by proper means.
Article 12 – Payment of Charges
The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed on this website.
Payment of the accommodation charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means acceptable by HRI, such as traveler’s check, accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from HRI properties or is charged by HRI.
In the case that the Guest has not stayed at HRI at his/her discretion even after we have offered the guest room to the Guest and made it available for him/her to use, the accommodation charge will still be charged.
Article 13 – Responsibility of HRI
In the case that HRI has inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to us.
HRI is covered by the Hotel (Ryokan) liability insurance to cope with emergencies in the case of fire, etc.
Article 14 – Handling In Case the Guest Room Contracted Is Not Available
Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, HRI shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
Notwithstanding the provision of the preceding Paragraph, in cases where HRI is unable to offer other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the commensurable damage. However, in cases where there is no cause attributable to us for not being able to offer the guest room, we shall not pay the compensation charge.
Article 15 – Handling of Checked Articles, etc.
When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, HRI shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, in the case of cash and valuables, we shall do so only when the guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise we shall compensate for the damage up to the maximum amount of 25,000yen.
When the Guest has brought into HRI properties articles, cash and/or valuables but has not checked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on our part, except when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, in which case we shall compensate for the loss or damage up to the maximum amount of 25,000 yen unless we are intentionally or negligently responsible for such loss or damage.
Article 16 – Custody of the Baggage or Personal Belongings of the Guest
When the baggage of the Guest has arrived at HRI prior to his/her arrival, HRI will keep it subject to our agreement given prior to its arrival, and will hand it to the guest at the time when he/she checks in at the front desk.
In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, HRI shall ask the owner of such items for his/her instructions when the owner has been identified. However, when there are no instructions from the owner or the owner has not been identified, HRI shall keep them for 7 days including the day when they have been found, and shall deliver them to a police station near HRI after a lapse of 7 days.
The responsibility of HRI regarding the custody of the Guest’s baggage or personal belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article and to the provision of the preceding article, Paragraph 2, in the case of the preceding Paragraph. 16.02.
Article 17 – Responsibility for Parking
When the Guest uses the parking area of HRI, HRI only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not HRI has been asked to keep the key to the vehicle. However, our HRI shall be liable for compensation if and when the vehicle parked is damaged intentionally or negligently on our side while keeping the parking area under our control.
Article 18 – Responsibility of the Guest
In the case that HRI has suffered damage due to the intention or fault of the Guest, the Guest will be required to compensate to HRI for the said damage.