Frequently Asked Questions
Where do I check in?
Alpine Chalets Hakuba operates a self-check-in system. We will send you the self-check-in information after receiving your passport and other necessary details. You will receive an email to submit this information approximately 2 weeks before check-in.
What time can I check in?
You can check in from 15:00.
What is self check in?
The self-check-in information will be sent to you only after you submit your passport and other necessary details in advance. You will receive a message regarding with the self-check-in about 2 weeks before check-in. Please keep an eye on your email or messages on the booking website you used. You will receive an email to submit this information approximately 2 weeks before check-in.
Is there car parking on site?
All Alpine Hakuba properties have free on-site parking (1 vehicle per unit). Please park as directed as to not interfere with snow clearing.
What documents do I need to provide?
For all non-residents of Japan, we are required by law to obtain a copy of your passport. Please upload the photo page of your passport to the check-in system in advance. You can access the check-in system from the email we will send you approximately 2 weeks before your check-in date.
We will also need a credit card on file to guarantee the stay in case of any damage to the unit.
Where is the closest supermarket?
Supermarket “A-Coop”: Approximately 2 km from Alpine Chalet Hakuba and Villa Hakuba. 4 km from Alpine Condos.
Supermarket “The Big”: Approximately 1 km from Alpine Chalet Hakuba and Villa Hakuba. 5 km from Alpine Condos.
Do units have Internet access?
All Alpine Hakuba properties have free, unlimited high speed Wifi.
Do you have any smoking units?
We are sorry but all Alpine Hakuba Properties are 100% Non Smoking. Guests wishing to smoke must do so outside.
How do I get to Hakuba?
From Tokyo: Limited Express AZUSA#5 from Shinjuku to Hakuba takes 3 huors and 43 minutes.
From Nagoya: You can take a Limited Express Shinano to Matsumoto. There are local trains from Matsumoto to Hakuba.
What kind of amenities do you offer?
As each guest has different preferences, we do not stock extra amenities.
On arrival your unit will have a small supply of toilet paper and dish-washing liquid as well as shampoo, conditioner, body soap (liquid).
Can you supply Lift Passes?
You can purchase lift pass online at website of each ski resort.
I need rental equipment, can you help us arrange it?
Rhythm Japan offers free pickup service to their store. Please contact them. https://www.rhythmjapan.com/rentals/
We would like to book lessons. Can you assist?
We can put you in touch with any of the major ski schools in Hakuba Valley. We’ll get you to arrange the details with the operator from there as they often have specific questions about ability, age etc and it is easier to talk directly to them.
I have a lot of ski gear. Can I send it to the airport?
You can send your ski gears from Yamato Delivery Center.
https://maps.app.goo.gl/qBEcpotE85QG8knb9